Warranty Policy – SoundPEATS Georgia

Warranty Period

12 months from purchase date (Official SoundPEATS warranty)

Covers manufacturing defects and malfunctions under normal use.

What’s Covered

Manufacturing Defects:

Battery not charging or draining too fast
Bluetooth connection failures
Sound quality issues (distortion, imbalance)
Controls not responding (buttons, touch)
Microphone malfunction
Case not charging earbuds
LED indicators not working

Normal Wear and Tear:
Not covered (ear tips degradation, cosmetic scratches from use)

What’s NOT Covered

❌ Physical Damage:

Dropped or crushed earbuds
Water/liquid damage (sweat damage NOT covered if excessive)
Cracked or broken parts
Run over by vehicle, etc.

❌ Misuse:

Using incompatible chargers
Exposure to extreme temperatures
Unauthorized repairs or modifications
Software/firmware tampering

❌ Loss or Theft:
Warranty does not cover lost or stolen products.

❌ Cosmetic Issues:

Minor scratches from normal use
Color fading over time
Worn ear tips

Important: Water resistance (if rated) covers splashes, NOT submersion.

6-Month Defect Presumption

Georgian Consumer Law (2022):

If defect appears within 6 months, we assume it existed at purchase unless we prove otherwise.

Your Rights:

Repair, replacement, or refund (your choice)
We cannot charge you inspection fees
Burden of proof is on us

After 6 months:
You may need to demonstrate defect existed before purchase.

How to Claim Warranty

Step 1: Contact Us
Email: [email protected]
Subject: “Warranty Claim – Order #[number]”

Provide:

Your name and order number
Purchase date (or order confirmation email)
Description of problem
Photos/videos of issue (if possible)

No serial number registration needed!
We verify purchase from our order records.

Step 2: We Respond
Within 2 business days with:

Warranty approval or denial
Next steps (return instructions or troubleshooting)

Step 3: Send Product

We provide return address
Pack securely in original box (if available)
We cover return shipping costs

Step 4: Inspection

We inspect within 3-5 business days
Confirm defect covered by warranty
Decide: repair, replace, or refund

Resolution Timeline

We resolve within 10 business days:

Repair: If minor defect (2-5 days)
Replacement: If unrepairable (5-7 days)
Refund: If no stock for replacement (7-10 days)

Extended Repairs:
If repair takes longer than 10 days, we’ll offer replacement or refund instead.

Resolution Options

Priority Order:

Repair: First option if defect fixable
Replacement: If repair not possible/practical
Refund: If no replacement stock available

You can request refund if:

Same defect occurs 3+ times
Repair takes longer than promised
You prefer refund over replacement

Refund Amount:
Full purchase price (minus reasonable depreciation if used >6 months)

Warranty Exclusions

Warranty is VOID if:

Unauthorized repair attempted
Serial number/labels removed or tampered
Product purchased from unauthorized seller (not from us)
Evidence of intentional damage

Shipping Costs

Situation	Who Pays
Defect covered by warranty	We pay
Defect NOT covered (misuse)	You pay
Customer error (no defect found)	You pay return shipping

Replacement Products

If we replace your product:

Replacement may be new or refurbished (same quality)
Replacement has remaining warranty period from original purchase (not new 12 months)
Example: 4 months used = 8 months warranty on replacement

Extended Warranty

Not currently available.

Future: May offer extended warranty purchase option.

Consumer Rights

Under Georgian Consumer Protection Law:

Right to free repair or replacement
Right to refund if repair fails

File complaint:
Georgian Competition and Consumer Agency
Website: gcca.gov.ge | Phone: +995 32 2 250220

Contact Us

Warranty Claims:
Email: [email protected]
Phone: +995 571 084 585
Address: Tsotne Dadiani 7b, Tbilisi, Georgia
Hours: Mon-Fri 10:00-19:00, Sat 11:00-17:00

Official SoundPEATS Warranty: 12 months
Georgian Law Protection: Consumer rights as per Georgian law