Shipping & Delivery Policy – SoundPEATS Georgia

Effective Date: November 19, 2025
Last Updated: November 19, 2025

1. Delivery Areas

We currently deliver to all regions of Georgia:

✅ Tbilisi – All districts
✅ All Georgian Regions – Nationwide coverage
❌ International Delivery – Not available at this time

2. Delivery Timeframes

2.1 Standard Delivery Times

| Location | Estimated Delivery | Maximum (By Law) |
||||
| Tbilisi | 1-2 business days | 30 calendar days |
| Rest of Georgia | 3-4 business days | 30 calendar days |

Note: Under Georgian Law on Electronic Commerce (2024), maximum delivery time is 30 calendar days from order confirmation.

2.2 Order Processing Time

1 business day to prepare and ship your order
Orders placed on weekends/holidays ship next business day

2.3 Delivery Time Calculation

Example:

Order placed: Monday 2:00 PM
Processing: Tuesday (1 business day)
Shipped: Tuesday evening
Delivery (Tbilisi): Wednesday-Thursday
Delivery (Regions): Thursday-Friday

3. Shipping Costs

3.1 Current Promotional Offer

🎉 FREE SHIPPING nationwide across Georgia!

This is a promotional period to celebrate our launch. Enjoy free delivery to any address in Georgia, regardless of order value.

3.2 Future Shipping Costs

We may introduce shipping fees in the future. If we do:

We will announce changes on our website
Changes will NOT affect existing orders
Free shipping thresholds may be offered

Example future pricing (not currently in effect):

Tbilisi: 5 GEL
Rest of Georgia: 10 GEL
Free shipping on orders over 200 GEL

4. Order Processing

4.1 When We Process Orders

Business Days: Monday-Friday, 10:00-19:00
Processing Time: Within 1 business day

Examples:

Order Monday morning → Ships Monday/Tuesday
Order Friday evening → Ships Monday (next week)
Order on holidays → Ships next business day

4.2 Order Confirmation

After placing your order, you’ll receive:

Immediate: On-screen order confirmation
Within 24 hours: Email with order number and details
When shipped: Email with shipping notification

Keep your order number for tracking and inquiries.

5. Delivery Process

5.1 How Delivery Works

We prepare your order (1 business day)
We hand over to courier (local Georgian courier service)
Courier contacts you via phone to arrange delivery
Delivery to your address
Signature may be required upon delivery

5.2 Courier Contact

Courier will call you before delivery
Please answer calls from unknown numbers during delivery period
If you miss the call, courier will attempt redelivery

5.3 Delivery Requirements

You must provide:

✅ Complete and accurate delivery address
✅ Working phone number (courier will call)
✅ Additional details (floor, apartment, building code, etc.)

We cannot deliver to:

❌ P.O. Boxes
❌ Military bases
❌ Incomplete addresses

6. Tracking Your Order

6.1 Order Status

Currently, we do NOT provide tracking numbers for shipments.

How to check your order status:

Email us at [email protected]
Call +995 571 084 585 during business hours
Provide your order number

6.2 Future Tracking

We plan to add tracking functionality. Check back for updates.

7. Delivery Attempts

7.1 Failed Delivery

If courier cannot deliver because:

You’re not available: Courier will contact you to reschedule
Incorrect address: Contact us immediately to update
No answer to phone calls: Courier will leave notification

7.2 Redelivery Costs

| Reason for Failed Delivery | Who Pays Redelivery |
|||
| Incorrect address (your error) | You pay |
| Not available (no one home) | You pay |
| Wrong product sent (our error) | We pay |
| Damaged product | We pay |

7.3 Unclaimed Packages

If you don’t claim your package after 3 delivery attempts:

Package returns to us
We will contact you
You may be charged return shipping + redelivery costs
OR you can pick up from our address

8. Delivery Address

8.1 Address Accuracy

IMPORTANT: Ensure your delivery address is complete and accurate.

Include:

Street name and number
Building/apartment number
Floor
Entry code (if applicable)
District/neighborhood
City
Postal code (if known)
Phone number for courier contact

Example correct address:
“`
Shota Rustaveli Avenue 25
Building 3, Apartment 42, 5th Floor
Entry Code: 1234
Saburtalo District
Tbilisi, 0108
Georgia
Phone: +995 555 123 456
“`

8.2 Changing Delivery Address

Before shipment:

Email [email protected] immediately
We can update address at no charge

After shipment:

Contact courier directly (we’ll provide number)
Additional fees may apply

9. Delivery Inspection

9.1 Inspect Upon Delivery

IMPORTANT: Inspect your package when you receive it.

Check for:

✅ Outer box damage (dents, tears, crushing)
✅ Package seals intact
✅ Correct product inside
✅ All items included
✅ No visible damage to product

9.2 Report Damage Immediately

If you find damage:

Take photos of outer box and damaged product
Do NOT refuse delivery (accept it first)
Contact us within 48 hours: [email protected]
Subject: “Shipping Damage – Order [number]”

We will:

Send replacement immediately
Arrange pickup of damaged item
File claim with courier
No cost to you

10. Signature Requirements

10.1 When Signature Required

For security, courier may require signature upon delivery for:

All orders (at courier’s discretion)
High-value items
Specific delivery instructions

10.2 Who Can Sign

You (the person who placed the order)
Family member at delivery address
Building security/reception (if you authorize)
Colleague (for office delivery)

By signing, you confirm:

Package received in apparent good condition
Outer packaging intact
Correct number of boxes received

11. Special Delivery Instructions

11.1 Leave with Neighbor

If you won’t be home:

Add note in order: “Leave with neighbor in Apt. 43”
Or contact courier when they call

We are NOT responsible for packages left with neighbors at your request.

11.2 Office Delivery

For office deliveries:

Provide office name and your name
Include reception phone number
Inform reception to expect delivery

11.3 No Safe Place

We do NOT leave packages unattended outside without signature.

12. Delays and Issues

12.1 Delivery Delays

Delays may occur due to:

Bad weather (snow, flooding)
Remote/difficult-to-access locations
Courier operational issues
Holidays and public events

If delayed:

We will notify you via email/SMS
We will provide updated delivery estimate
You can cancel order for full refund if delay exceeds 30 days (Georgian law)

12.2 Lost Packages

If package is lost by courier:

Contact us immediately
We file claim with courier
We send replacement or issue full refund
You do NOT pay for lost packages

13. Holidays and Non-Delivery Days

13.1 Georgian Public Holidays

We do NOT process or deliver orders on:

New Year (1-2 January)
Orthodox Christmas (7 January)
Orthodox Easter (date varies)
Independence Day (26 May)
St. George’s Day (23 November)
Other Georgian public holidays

13.2 Weekend Delivery

Currently: No weekend deliveries
Future: We may offer weekend delivery (with advance notice)

14. International Shipping

Currently NOT available.

We plan to add international shipping to:

Armenia
Azerbaijan
Other neighboring countries

Check back for updates!

15. Customs and Import Duties

Not applicable – We only ship within Georgia.

If international shipping is added, customers will be responsible for customs fees.

16. Contact for Delivery Questions

Shipping Inquiries:
Email: [email protected]
Phone: +995 571 084 585

Business Hours:
Monday-Friday: 10:00-19:00
Saturday: 11:00-17:00
Sunday: Closed

Response Time: 2-3 business days

17. Legal Compliance

This policy complies with:

✅ Law of Georgia on Electronic Commerce (2024)

Maximum 30-day delivery requirement
Mandatory pre-contractual delivery information

✅ Consumer Rights Protection Law (2022)

Right to delivery within reasonable time
Right to compensation for delays

✅ Civil Code of Georgia

Delivery obligations and liability

Summary

✅ FREE shipping nationwide (promotional period)
✅ 1-2 days (Tbilisi), 3-4 days (Georgia)
✅ Maximum 30 days by Georgian law
✅ Courier will call before delivery
✅ Inspect package upon delivery
✅ Report damage within 48 hoursQuestions? Contact [email protected]

Last Updated: November 19, 2025
Version: 1.0