Return & Refund Policy – SoundPEATS Georgia
Return Period
14 days from delivery date (Georgian Consumer Law)
You can return products within 14 days for any reason, no explanation needed.
Return Conditions
For Non-Defective Returns:
✅ Must be:
- In original unopened packaging
- With all accessories and documentation
- In resalable condition
- With proof of purchase (order number)
❌ Cannot be returned if:
- Package opened (except to inspect for defects)
- Product used or damaged
- Accessories missing
- Hygiene seals broken
Defective Product Returns
If product is defective, damaged, or not as described:
✅ You can return even if:
- Package opened
- Product tested
- Used for short time to discover defect
6-Month Defect Presumption (Georgian Law):
If defect appears within 6 months, we assume it existed before delivery unless we prove otherwise.
How to Return
Step 1: Contact Us
Email: [email protected]
Subject: “Return Request – Order #[your order number]”
Include:
- Your name and order number
- Reason for return (optional if within 14 days)
- Photo of product (if defective)
Step 2: We Respond
Within 2 business days with:
- Return authorization
- Return address
- Instructions
Step 3: Ship Product
- Pack securely in original box
- Use tracked shipping method
- Keep tracking number
Return Shipping Costs
| Situation | Who Pays Shipping |
|---|---|
| Changed your mind | You pay |
| Defective product | We pay |
| Wrong item sent | We pay |
| Damaged in delivery | We pay |
If we’re responsible:
We reimburse shipping costs or arrange courier pickup.
Refund Process
Timeline:
- We receive product: Inspect within 2 business days
- Defect confirmed: Issue refund approval
- Refund processed: 7-14 business days to your account
Refund Method:
Same payment method used for purchase (BOG returns to your card).
Refund Amount:
- Product price: 100% refunded
- Original shipping: Refunded only if product defective
- Return shipping: You pay unless defect/our error
Exchanges
We do NOT offer exchanges.
Reason: We currently sell limited products.
Alternative:
- Return product for refund
- Place new order for different product/color
Non-Returnable Items
Cannot be returned for hygiene reasons:
- In-ear tips (if used)
- Products with broken hygiene seals
Can still return if defective!
Warranty vs Returns
Returns (14 days):
Any reason, unopened products.
Warranty (12 months):
Manufacturing defects only.
See our Warranty Policy for details.
Special Situations
Wrong Item Delivered:
- Contact us immediately
- We arrange pickup at our cost
- Send correct item free shipping
Damaged in Transit:
- Take photos of damaged package
- Contact us within 48 hours
- We arrange replacement or refund
Lost in Transit:
- Contact us after 5 days (Tbilisi) or 7 days (regions)
- We investigate with courier
- Refund or reship if lost confirmed
Refund Exceptions
We may refuse refund if:
- Product returned after 14 days (unless defective)
- Product damaged by you
- Missing accessories or packaging
- Signs of misuse or improper handling
You’ll be notified within 2 days if refund denied.
Your Consumer Rights
Under Georgian Consumer Protection Law 2022:
- Right to return within 14 days
- Right to refund for defective products
- 6-month defect presumption
- Right to repair, replacement, or refund
File complaint:
Georgian Competition and Consumer Agency
Website: gcca.gov.ge
Phone: +995 32 2 250220
Contact Us
Return Inquiries:
Email: [email protected]
Phone: +995 571 084 585
Address: Tsotne Dadiani 7b, Tbilisi, Georgia
Hours: Mon-Fri 10:00-19:00, Sat 11:00-17:00