Privacy Policy

Privacy Policy – SoundPEATS Georgia

What Information We Collect

When you create account or order:

  • Full name, email, phone number
  • Billing and delivery address
  • Order history and preferences

When you browse our website:

  • IP address, browser type, device info
  • Pages visited and time on site
  • Referring website (how you found us)

Payment Information Security

IMPORTANT: Your card details are NOT stored on our servers.

All payments processed by Bank of Georgia (BOG):

  • Your card data goes directly to BOG’s secure PCI-DSS certified servers
  • We only receive: payment status (success/failed) and transaction ID
  • We NEVER see your card number, CVV, expiry date, or PIN
  • BOG Privacy Policy: https://www.bog.ge/en/privacy-policy

How We Use Your Data

Order Processing:

  • Process payments and fulfill orders
  • Arrange delivery to your address
  • Send order confirmations and shipping updates
  • Issue invoices and receipts

Customer Service:

  • Respond to inquiries and support requests
  • Process warranty claims and returns
  • Handle technical support issues

Legal Compliance:

  • Comply with Georgian tax laws (3-year record retention)
  • Respond to legal requests from authorities
  • Prevent fraud and security threats

Who We Share Your Data With

We do NOT sell or rent your personal information.

We only share with:

Delivery Partners (Courier Services):

  • Information shared: Your name, phone, delivery address, order details
  • Purpose: Deliver products to you
  • We use local Georgian courier companies

Payment Processor (BOG):

  • Information shared: Order amount, currency, order ID
  • They receive your card details directly (not through us)

Law Enforcement (If Required):

  • Georgian authorities (tax, police, consumer protection)
  • Only when legally required (court order, investigation)

Marketing Communications

We do NOT send marketing emails without your explicit consent.

Under Georgian Data Protection Law 2024:

  • You must opt-in to receive promotional emails
  • You can unsubscribe anytime (click link in email)
  • Contact us to remove from all marketing lists

Data Retention

  • Order information: 3 years (Georgian tax law)
  • Account information: Until you request deletion (your choice)
  • Marketing consent: Until you unsubscribe (your choice)
  • Warranty claims: 12 months after expiry (legal protection)
  • Website logs: 90 days (security)

Cookies

We use essential cookies for:

  • Shopping cart functionality
  • User login sessions
  • Website security

You can disable cookies in your browser settings.
Note: Disabling may affect website functionality.

Your Rights

Under Georgian Data Protection Law 2024, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your account and data
  • Export your data (CSV/PDF format)
  • Withdraw marketing consent anytime
  • Object to data processing

How to Exercise Rights:
Email: [email protected]
Subject: “Data Privacy Request”
We respond within 15 business days.

How to Complain

If you have privacy concerns:

  1. Contact us first:
    Email: [email protected]
    Phone: +995 571 084 585
  2. File official complaint:
    Georgian Personal Data Protection Service
    Website: personaldata.ge

Data Security

  • SSL/HTTPS encryption on entire website
  • Secure servers with password protection
  • Regular backups (encrypted)
  • PCI-DSS certified payment processing (BOG)
  • Access controls (authorized personnel only)

No system is 100% secure. Keep your password confidential.

Policy Updates

We may update this policy to reflect:

  • Changes in Georgian law
  • New features or services
  • Security improvements

Check “Last Updated” date above.
Major changes will be notified by email.

Contact Us

Data Protection Inquiries:
Email: [email protected]
Phone: +995 571 084 585
Address: Tsotne Dadiani 7b, Tbilisi, Georgia
Hours: Mon-Fri 10:00-19:00, Sat 11:00-17:00