Warranty Policy – SoundPEATS Georgia

Effective Date: November 19, 2025
Last Updated: November 20, 2025 (Updated with clarifications)

1. Warranty Coverage

1.1 Warranty Period

All authentic SoundPEATS products purchased from soundpeatsgeorgia.com are covered by:

12-MONTH LIMITED WARRANTY from date of purchase

This matches the official SoundPEATS manufacturer warranty and complies with Georgian consumer protection standards.

IMPORTANT – Battery Warranty Period:

Earbuds/Headphones: 12 months full warranty
Batteries and Charging Cases: 6 months warranty (standard industry practice for battery-powered components)

1.2 Personal Use Only

This warranty applies to PERSONAL USE ONLY.

Commercial/Business Use VOIDS Warranty:

❌ Use in cafes, offices, rental services
❌ Heavy-duty commercial applications
❌ Resale or rental purposes
❌ Any use exceeding normal consumer usage patterns

If you are a business customer, contact us for separate commercial warranty terms.

1.3 What is Covered

This warranty covers defects in materials and workmanship under normal use:

✅ Manufacturing Defects

Product fails to power on
Defective buttons or controls
Loose or separated parts (not due to impact)
Assembly defects

✅ Battery Issues (Normal Use – First 6 Months Only)

Battery fails to charge
Battery depletes abnormally fast (within first months)
Charging case malfunction
NOTE: Battery degradation from fast charging (>20W chargers) is NOT covered
NOTE: Normal battery degradation over time is NOT covered after 6 months

✅ Audio Quality Problems

No sound output
Crackling, popping, or distortion (not due to volume abuse)
One earbud not working
Microphone failure

✅ Bluetooth Connectivity

Pairing failures
Connection drops (not due to distance/obstacles)
Bluetooth module defects

✅ Charging Issues

Charging ports defective
Charging case won’t charge earbuds (within 6 months)
LED indicators malfunction

✅ Software/Firmware Defects

Factory firmware bugs (not user error)
Update failures due to product defect

2. What is NOT Covered

This warranty does NOT cover:

❌ Serial Number Issues

Serial number removed, altered, or made unreadable
IMEI code damaged or scratched off
Product identification stickers removed
WARRANTY VOID if serial number cannot be verified

❌ Accessories and Consumables

Ear tips (silicone or foam)
Ear hooks or stabilizers
USB charging cables (unless defective on arrival)
Packaging, boxes, or carrying cases
User manuals or documentation
NOTE: Only the earbuds/headphones themselves are covered. Accessories are consumable items.

❌ Charging Case Physical Damage

Scratches, dents, or cracks on charging case
Hinge damage from drops
Lid damage or closure issues (unless defective)
NOTE: Charging case FUNCTION is covered (won’t charge), but physical damage is NOT

❌ Physical Damage

Drops, impacts, crushing
Cracks, broken parts, shattered cases
Bent or deformed components

❌ Liquid Damage

Water immersion (unless IP-rated for immersion)
Sweat damage beyond normal exercise use
Chemical spills
NOTE: “Water-resistant” does NOT mean “waterproof”

❌ Misuse and Abuse

Excessive volume causing speaker damage
Fast charging (>20W) causing battery degradation
Using incompatible chargers
Exposure to extreme temperatures
Using while swimming/showering (unless rated for it)

❌ Wear and Tear

Ear tip deterioration
Cosmetic scratches and scuffs
Fading or discoloration from UV exposure
Cable fraying (normal use)

❌ Unauthorized Modifications

Opening the product casing
Attempting DIY repairs
Firmware modifications/hacking
Removing or altering serial numbers

❌ Lost or Stolen Products

Warranty does not cover theft or loss
Single lost earbud (must purchase replacement)

❌ Compatibility Issues

Works fine but not compatible with your specific device
Codec/audio format limitations
Bluetooth version incompatibilities

❌ User Preferences

Sound signature (too much/little bass, etc.)
Fit and comfort (personal preference)
Loudness (within normal specifications)

3. How to Claim Warranty

Step 1: Contact Us

Email: [email protected]
Subject: “Warranty Claim – Order [number]”

Include:

Your full name
Order number (from confirmation email)
Purchase date
Product model (e.g., Air3 Deluxe HS)
Serial number (found on product or packaging)
Detailed description of the problem
Photos or short video demonstrating the issue

Step 2: Troubleshooting

Before accepting your warranty claim, we may ask you to try:

Resetting the product
Re-pairing with your device
Charging fully
Testing with different device
Following troubleshooting guide

This helps ensure: The issue is a defect (not user error or compatibility)

Step 3: Warranty Assessment

We will respond within 2 business days with:

Warranty approval or denial
Instructions for next steps
Estimated resolution time

Step 4: Send Product to Us

If approved:

Pack product securely in original packaging (if available)
Include all accessories (even if not covered by warranty)
Ship to our address:

Warranty Returns:
ინდ მეწარმე შოთა მამისაშვილი
Tsotne Dadiani 7b
Tbilisi, Georgia
Phone: +995 571 084 585

Shipping Costs – Who Pays:

Customer pays shipping TO us (unless defect discovered within first 6 months)
We pay return shipping if warranty claim approved and product repaired/replaced
Customer pays both ways if warranty claim denied (non-defect issue)

Georgian Law Protection (First 6 Months):
Under Georgian Consumer Rights Protection Law, if a defect is discovered within 6 months of purchase, it is legally presumed the defect existed at time of delivery. Therefore:

0-6 months: We cover shipping both ways (presumed our responsibility)
6-12 months: Customer pays shipping to us, we pay return shipping if approved

Step 5: Inspection and Resolution

Once we receive your product:

Inspection within 3 business days
Verification of defect
Resolution within timeframe below

Repair Timeline:

15 working days if replacement parts available locally in Georgia
30 working days if parts must be ordered internationally from SoundPEATS
We will inform you which timeline applies within 3 business days

Step 6: Resolution Options

We will (at our discretion):

Option A: Repair

Fix the defect if possible
Return repaired product to you
We pay return shipping

Option B: Replacement

Send you a new/refurbished unit of same model
If model discontinued: Equivalent or better model
We pay shipping
IMPORTANT: Only defective unit replaced, NOT all accessories

Option C: Partial Refund

If you agree to keep defective unit
Refund amount negotiated based on issue severity

Option D: Full Refund

If repair/replacement impossible
If product fails multiple times (same defect after 2 repairs)
Refund to original payment method

4. Warranty Conditions

4.1 Proof of Purchase Required

You must provide:

Order confirmation email, OR
Invoice/receipt, OR
Bank statement showing purchase

Without proof of purchase, warranty is void.

4.2 Valid Purchase Sources

Warranty ONLY covers products purchased from:

✅ soundpeatsgeorgia.com (our official website)

Warranty does NOT cover products purchased from:

❌ Unauthorized resellers
❌ Second-hand/used marketplaces
❌ International websites (order from our site only)

4.3 Warranty Transfer

Warranty is NON-TRANSFERABLE. Only the original purchaser can claim warranty.

If you gift the product to someone:

You must transfer proof of purchase to them
They must contact us with your order details
Warranty remains valid but tied to original purchase date

4.4 Warranty Renewal

Warranty does NOT reset or extend after:

Repair or replacement
Partial refunds
Product exchanges

Original warranty period continues from original purchase date.

4.5 Product Inspection Right

We reserve the right to:

Inspect returned products before accepting warranty claims
Deny warranty if damage found to be customer-caused
Charge diagnostic fees if product found to have no defect

5. Georgian Consumer Law Protection

Under Georgian Law on Consumer Rights Protection (2022), you have additional rights:

5.1 6-Month Defect Presumption

If you discover a defect within 6 months of receiving the product:

It is legally presumed that the defect existed before delivery
We must prove that the defect was caused by you (not you proving it was our fault)
This protects you from being blamed for manufacturer defects

5.2 Your Rights If Defect Found

You can request:

Free repair of the product
Replacement with new product
Price reduction (keep defective product, get partial refund)
Full refund (cancel purchase, return product)

We must fulfill your request within reasonable time (15-30 days).

5.3 When You Can Demand Refund

You can demand refund if:

We cannot repair within 30 days
Same defect occurs twice after repair
Repair causes you significant inconvenience

5.4 Reporting to Authorities

If you believe we violated your consumer rights:

Contact: Georgian Competition and Consumer Agency
Website: gcca.gov.ge
Phone: Complaint hotline

6. Limitation of Liability

6.1 Maximum Liability

Our liability under this warranty is limited to:

Repair, replacement, or refund of the defective product
Maximum value: Purchase price paid

6.2 Consequential Damages

We are NOT liable for:

Hearing damage from volume misuse
Lost data or content
Lost business or income
Inconvenience or time lost
Indirect or consequential damages

6.3 Exceptions

We ARE liable for:

Death or personal injury caused by our negligence
Fraudulent misrepresentation
Any liability that cannot be excluded under Georgian law

7. Contact Information

For Warranty Claims:
Email: [email protected]
Phone: +995 571 084 585
Subject: “Warranty Claim – Order [number]”

Warranty Service Address:
ინდ მეწარმე შოთა მამისაშვილი
Tsotne Dadiani 7b
Tbilisi, Georgia

Business Hours:
Monday-Friday: 10:00-19:00 (GMT+4)
Saturday: 11:00-17:00 (GMT+4)
Sunday: Closed

Response Time:
Email responses within 2 business days
Warranty processing: 15-30 working days

Authorized Service:
All warranty service performed by SoundPEATS Georgia or authorized partners only.

8. Important Notes

This warranty is valid only in Georgia
Keep your proof of purchase and serial number safe
Register your product on soundpeats.com for extended warranty options (if available)
Follow user manual instructions to avoid voiding warranty
Contact us before attempting any repairs

This warranty gives you specific legal rights, and you may have other rights under Georgian consumer protection law.

Last Updated: November 20, 2025
Version: 2.0 (Updated with accessory exclusions, battery terms, and repair timelines)