Terms and Conditions

Terms and Conditions – SoundPEATS Georgia

Effective Date: November 19, 2025
Last Updated: November 19, 2025

Agreement to Terms

By accessing and using soundpeatsgeorgia.com (“Website”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, you must not use our Website or purchase our products.

Legal Entity:
ინდ მეწარმე შოთა მამისაშვილი (Individual Entrepreneur Shota Mamisashvili)
Registration Number: NAP50001001301
Address: Tsotne Dadiani 7b, Tbilisi, Georgia
Email: [email protected]
Phone: +995 571 084 585

1. Definitions

  • “We,” “Us,” “Our”: SoundPEATS Georgia (ინდ მეწარმე შოთა მამისაშვილი)
  • “You,” “Your,” “Customer”: Person or entity using our Website or purchasing products
  • “Products”: SoundPEATS audio products (headphones, earbuds, speakers, accessories)
  • “Order”: Your purchase request submitted through our Website
  • “Website”: soundpeatsgeorgia.com and all associated pages
  • “Account”: Your registered customer account on our Website

2. Company Information (Legal Disclosure)

As required by the Law of Georgia on Electronic Commerce (2024), we provide the following information:

Business Name: ინდ მეწარმე შოთა მამისაშვილი
Legal Form: Individual Entrepreneur (ინდივიდუალური მეწარმე)
Registration Number: NAP50001001301
Registered Address: Tsotne Dadiani 7b, Tbilisi, Georgia
Contact Email: [email protected]
Contact Phone: +995 571 084 585

Business Hours:
Monday-Friday: 10:00-19:00 (GMT+4)
Saturday: 11:00-17:00 (GMT+4)
Sunday: Closed

3. Use of Website

3.1 Eligibility

You must be at least 18 years old to make purchases on our Website. By placing an order, you confirm that:

  • You are 18 years or older
  • You have legal capacity to enter into binding contracts
  • All information you provide is accurate and complete

3.2 Account Creation

To make purchases, you may need to create an account:

  • Provide accurate and complete information
  • Keep your password secure and confidential
  • Update your information when it changes
  • You are responsible for all activity under your account
  • Notify us immediately of unauthorized access

3.3 Prohibited Activities

You agree NOT to:

  • Use the Website for illegal purposes
  • Impersonate another person or entity
  • Interfere with Website security or functionality
  • Attempt to access restricted areas
  • Use automated tools (bots, scrapers) without permission
  • Post false or misleading product reviews
  • Resell products commercially without authorization
  • Reverse engineer or copy our Website design

Violation of these terms may result in account termination and legal action.

4. Products and Pricing

4.1 Product Information

  • All products are authentic SoundPEATS branded items
  • We are an authorized distributor of SoundPEATS products in Georgia
  • Product descriptions, images, and specifications are provided in good faith
  • Colors may vary slightly from photos due to screen settings
  • We reserve the right to update product information without notice

4.2 Product Availability

  • All products are subject to availability
  • We cannot guarantee items will remain in stock
  • If a product becomes unavailable after your order, we will:

– Notify you within 2 business days
– Offer a substitute product or full refund
– NOT charge you if we cannot fulfill your order

4.3 Pricing

  • All prices are displayed in Georgian Lari (GEL)
  • All prices shown are final
  • Prices are valid at the time of order placement
  • We reserve the right to change prices without notice
  • Price errors: If we discover a pricing error after you order:

– We will notify you immediately
– You can choose to proceed at the correct price or cancel for full refund

4.4 Price Matching

  • We do not offer price matching with other retailers
  • Promotional prices are valid for the period specified
  • Discounts cannot be combined unless explicitly stated

5. Ordering Process

5.1 How to Place an Order

  1. Browse products and add items to your cart
  2. Review your cart and proceed to checkout
  3. Provide shipping and billing information
  4. Select payment method (BOG Payment Gateway)
  5. Review order summary and total price
  6. Click “Place Order” to submit

5.2 Order Acceptance

IMPORTANT: An order is NOT confirmed until we send you an order confirmation email.

  • Submitting an order is an “offer to purchase”
  • We reserve the right to accept or reject any order
  • We may reject orders due to:

– Product unavailability
– Pricing errors
– Suspected fraud
– Incomplete or incorrect information
– Violation of these Terms

5.3 Order Confirmation

Once we accept your order, you will receive:

  • Immediate: On-screen confirmation
  • Within 24 hours: Email confirmation with order number
  • Before shipping: Shipping notification with estimated delivery

Keep your order number for tracking and customer service.

5.4 Order Modifications

  • You can modify or cancel an order BEFORE it ships
  • Contact us immediately at [email protected]
  • Once shipped, order cannot be modified (see Return Policy)

6. Payment

6.1 Payment Methods

We accept payments through Bank of Georgia (BOG) Payment Gateway:

  • Visa and Mastercard debit/credit cards
  • Google Pay
  • Apple Pay
  • BOG Internet Banking
  • BOG Mobile Banking

6.2 Payment Processing

  • All payments are processed securely by BOG
  • Your card details are encrypted and sent directly to BOG
  • We do NOT store your credit card information
  • Payment must be completed to confirm your order

6.3 Payment Security

  • SSL/HTTPS encryption for all transactions
  • PCI-DSS compliant payment processing
  • 3D Secure authentication (where available)
  • Fraud detection systems

6.4 When Payment is Charged

  • Full payment is charged when you complete checkout
  • Pre-authorization: Your bank may pre-authorize the amount
  • Capture: We capture payment when order ships
  • Refunds: Processed back to original payment method

6.5 Payment Failures

If your payment fails:

  • Check your card details and try again
  • Ensure sufficient funds are available
  • Contact your bank to authorize the transaction
  • Try a different payment method
  • Contact us if problems persist

7. Delivery (Law on Electronic Commerce Compliance)

7.1 Delivery Commitment

Under Georgian Law on Electronic Commerce (2024), we commit to:

  • Maximum delivery time: 30 calendar days from order confirmation
  • Typical delivery: 1-2 days (Tbilisi), 3-4 days (rest of Georgia)

7.2 Delivery Areas

We currently deliver to:

  • ✅ Tbilisi (all districts)
  • ✅ All regions of Georgia
  • ❌ International delivery (not available)

7.3 Shipping Costs

PROMOTIONAL PERIOD: FREE shipping nationwide across Georgia

(Future pricing will be announced on the Website)

7.4 Delivery Process

  1. We process your order (1 business day)
  2. We ship your order via courier
  3. Courier contacts you to arrange delivery
  4. Delivery to your specified address
  5. Signature may be required for delivery

7.5 Delivery Address

  • Provide accurate and complete address
  • Include phone number for courier contact
  • Ensure someone is available to receive delivery
  • We are not responsible for failed deliveries due to incorrect address

7.6 Failed Delivery

If delivery fails due to:

  • Your responsibility (incorrect address, not available): You pay redelivery costs
  • Our responsibility (wrong product, damaged): We pay redelivery costs

8. Returns and Refunds

See our separate Return & Refund Policy for complete details.

Summary:

  • Return period: 14 days from delivery
  • Condition: Unopened, original packaging
  • Defective products: Accepted even if opened
  • Customer pays return shipping (unless defective)
  • Refund within 7-14 business days

Georgian Law Protection:
Under Consumer Rights Protection Law (2022), if you discover a defect within 6 months of purchase, it is presumed the defect existed before delivery (we must prove otherwise).

9. Warranty

See our separate Warranty Policy for complete details.

Summary:

  • Warranty period: 12 months from purchase
  • Covers: Manufacturing defects
  • Does NOT cover: Physical damage, water damage, misuse
  • Claim process: Email with proof of purchase

10. Intellectual Property

10.1 Our Content

All content on our Website is protected by copyright and intellectual property laws:

  • Website design, layout, and graphics
  • Product descriptions and photographs
  • SoundPEATS logos and trademarks (licensed to us)
  • All text, images, and videos

10.2 Trademarks

  • “SoundPEATS” is a registered trademark of SoundPEATS company
  • We are an authorized distributor with permission to use SoundPEATS branding
  • Unauthorized use of SoundPEATS trademarks is prohibited

10.3 Your Rights

You may:

  • View and print pages for personal use only
  • Share product links on social media
  • NOT copy, modify, or distribute our content commercially
  • NOT use our images or descriptions on other websites
  • NOT register domain names similar to ours

11. Limitation of Liability

11.1 Product Liability

  • Products are sold “as described” on our Website
  • We are not liable for minor differences from descriptions
  • Our liability is limited to product price and shipping costs
  • We are NOT liable for indirect, consequential, or special damages

11.2 Maximum Liability

Our total liability for any claim shall not exceed:

  • The amount you paid for the product, OR
  • 500 GEL, whichever is LESS

11.3 Exceptions

We ARE liable for:

  • Fraudulent misrepresentation
  • Death or personal injury caused by our negligence
  • Any liability that cannot be excluded under Georgian law

11.4 Website Availability

  • We aim for 99.9% uptime but cannot guarantee it
  • We are not liable for temporary unavailability
  • Scheduled maintenance will be announced when possible

12. Customer Responsibilities

You agree to:

  • Provide accurate and truthful information
  • Keep your account credentials secure
  • Use products in accordance with instructions
  • Inspect products upon delivery and report damage within 48 hours
  • Comply with all applicable laws when using our products
  • Not resell products commercially without authorization

13. Privacy and Data Protection

Your personal information is governed by our Privacy Policy.

Key points:

  • We collect minimal necessary information
  • We protect your data with industry-standard security
  • We comply with Georgian Data Protection Law 2024
  • Payment data is handled by BOG (we don’t store it)
  • You have rights to access, correct, and delete your data

14. Dispute Resolution

14.1 Informal Resolution

If you have a complaint or dispute:

  1. Contact us at [email protected]
  2. Describe the issue clearly with order number
  3. We will respond within 2-3 business days
  4. We will attempt to resolve amicably within 14 days

14.2 Georgian Competition and Consumer Agency

Under Law on Electronic Commerce (2024), you have the right to file a complaint with:

Georgian Competition and Consumer Agency
Website: https://gcca.gov.ge/
Phone: +995 32 2 43 48 58

The Agency can investigate violations and impose penalties on us if we violate consumer rights.

14.3 Legal Action

If informal resolution fails:

  • Governing Law: Republic of Georgia
  • Jurisdiction: Courts of Tbilisi, Georgia
  • Language: Georgian (translations accepted)
  • Small Claims: You may file in small claims court for amounts under 1,000 GEL

14.4 Arbitration

  • Disputes may be referred to arbitration if both parties agree
  • Arbitration costs are shared equally
  • Arbitration decision is binding

15. Force Majeure

We are not liable for delays or failures to perform due to circumstances beyond our control:

  • Natural disasters (earthquake, flood, fire)
  • War, terrorism, civil unrest
  • Government actions, strikes, labor disputes
  • Pandemics or public health emergencies
  • Power outages, telecommunications failures
  • Supplier failures

In such cases, we will:

  • Notify you as soon as possible
  • Suspend obligations until the event ends
  • Offer refunds if delivery becomes impossible

16. Changes to Terms

16.1 Right to Modify

We reserve the right to modify these Terms at any time.

When we make changes:

  • We update the “Last Updated” date
  • Significant changes are notified via email (if you have an account)
  • Changes take effect immediately upon posting

16.2 Your Acceptance

  • Continued use of Website after changes means you accept new Terms
  • If you don’t accept, you must stop using our Website
  • Existing orders are governed by Terms in effect when order was placed

17. Severability

If any provision of these Terms is found to be invalid or unenforceable:

  • That provision will be modified to minimum extent necessary
  • All other provisions remain in full force and effect

18. Entire Agreement

These Terms, together with our Privacy Policy, Return Policy, Warranty Policy, and Shipping Policy, constitute the entire agreement between you and us.

No other representations, warranties, or agreements (verbal or written) are binding unless explicitly stated here.

19. Contact Information

For questions about these Terms:

SoundPEATS Georgia
ინდ მეწარმე შოთა მამისაშვილი
Registration: NAP50001001301
Email: [email protected]
Phone: +995 571 084 585
Address: Tsotne Dadiani 7b, Tbilisi, Georgia

Business Hours:
Monday-Friday: 10:00-19:00
Saturday: 11:00-17:00
Sunday: Closed

Response Time: We aim to respond within 2-3 business days.

20. Legal Compliance

These Terms and Conditions comply with:

  • ✅ Law of Georgia on Electronic Commerce (2024)
  • ✅ Law of Georgia on Consumer Rights Protection (2022)
  • ✅ Law of Georgia on Personal Data Protection (2024)
  • ✅ Civil Code of Georgia
  • ✅ Tax Code of Georgia

Regulatory Authority: Georgian Competition and Consumer Agency (https://gcca.gov.ge/)

Acknowledgment

By using our Website and making a purchase, you acknowledge that:

  • You have read and understood these Terms
  • You agree to be bound by these Terms
  • You understand your rights under Georgian consumer protection laws
  • You accept the jurisdiction of Georgian courts

Thank you for choosing SoundPEATS Georgia!Last Updated: November 19, 2025
Version: 1.0