Privacy Policy – SoundPEATS Georgia

Effective Date: November 19, 2025
Last Updated: November 19, 2025

Introduction

Welcome to SoundPEATS Georgia (“we,” “us,” or “our”). We operate the website soundpeatsgeorgia.com and are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products. Please read this policy carefully.

Legal Entity:
ინდ მეწარმე შოთა მამისაშვილი (Individual Entrepreneur Shota Mamisashvili)
Registration Number: NAP50001001301
Address: Tsotne Dadiani 7b, Tbilisi, Georgia
Email: [email protected]
Phone: +995 571 084 585

1. Information We Collect

1.1 Personal Information You Provide

When you make a purchase or create an account on our website, we collect the following information:

Account Information:

Full name
Email address
Phone number
Password (encrypted)

Order Information:

Billing address
Shipping address
Payment method preference
Order history
Product preferences

Communication Information:

Messages you send us via email or contact forms
Customer service inquiries
Warranty claims and support requests

1.2 Payment Information

Important: We do NOT store your credit card information on our servers.

All payment processing is handled securely by Bank of Georgia (BOG) Payment Gateway. When you make a payment:

Your card details go directly to BOG’s secure servers
We only receive: Order ID, payment status (success/failed), transaction ID
We NEVER see or store your full card number, CVV, or PIN

1.3 Automatically Collected Information

When you visit our website, we may automatically collect:

Technical Information:

IP address
Browser type and version
Device information (computer, phone, tablet)
Operating system
Pages you visit and time spent on pages
Referring website (how you found us)

Cookies and Tracking:

We currently use minimal cookies for website functionality
If we implement Google Analytics in the future, we will use tracking cookies
You can disable cookies in your browser settings

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Order Processing and Fulfillment

Process your orders and payments
Arrange product delivery to your address
Send order confirmations and shipping updates
Issue invoices and receipts

2.2 Customer Service

Respond to your inquiries and support requests
Process warranty claims
Handle returns and refunds
Provide technical support

2.3 Legal Compliance

Comply with Georgian tax and accounting laws (3-year record retention)
Respond to legal requests from authorities
Prevent fraud and security threats
Enforce our Terms and Conditions

2.4 Marketing (With Your Consent Only)

Send promotional emails about new products and special offers
IMPORTANT: Under Georgian Data Protection Law 2024, we CANNOT send marketing emails without your explicit consent
You can opt-out at any time by clicking “Unsubscribe” in any email
You can also contact us to remove you from marketing lists

2.5 Website Improvement

Analyze website usage to improve user experience
Understand which products are most popular
Optimize our website performance

3. How We Share Your Information

We do NOT sell, rent, or trade your personal information to third parties.

We only share your information with:

3.1 Payment Processor

Bank of Georgia (BOG)

Purpose: Process your payments securely
Information shared: Order amount, currency, order ID
They receive your card details directly (we never see them)
BOG Privacy Policy: [https://www.bog.ge/en/privacy-policy](https://www.bog.ge/en/privacy-policy)

3.2 Delivery Partners

Courier Services

Purpose: Deliver products to your address
Information shared: Your name, phone number, delivery address, order details
We work with local Georgian courier companies

3.3 Law Enforcement

Georgian Authorities

Purpose: Comply with legal obligations
Information shared: Only when legally required (court order, tax audit, investigation)
Examples: Tax authorities, police, consumer protection agency

3.4 Service Providers (If Applicable)

Email service providers (for sending order confirmations)
Web hosting provider (secure server storage)
Analytics providers (Google Analytics, if implemented)

All third parties are contractually obligated to protect your data and use it only for specified purposes.

4. Data Security

We take your data security seriously and implement multiple protection measures:

4.1 Technical Security

SSL/HTTPS Encryption: All data transmitted between your browser and our server is encrypted
Secure Servers: Your data is stored on password-protected servers
Regular Backups: Encrypted backups to prevent data loss
Access Controls: Only authorized personnel can access customer data

4.2 Payment Security

PCI-DSS Compliance: BOG Payment Gateway is certified for card data security
No Card Storage: We never store your credit card information
Tokenization: Payment tokens used instead of real card numbers

4.3 Organizational Security

Employee training on data protection
Confidentiality agreements with staff
Regular security audits

No system is 100% secure. While we use industry-standard security measures, we cannot guarantee absolute security. You are responsible for keeping your account password confidential.

5. Your Rights Under Georgian Data Protection Law 2024

As a customer in Georgia, you have the following rights:

5.1 Right to Access

You can request a copy of all personal data we hold about you.

5.2 Right to Correction

You can request correction of inaccurate or incomplete data.

5.3 Right to Deletion

You can request deletion of your personal data, except where we must retain it for:

Legal obligations (tax records: 3 years)
Warranty claims (12 months from purchase)
Ongoing disputes or investigations

5.4 Right to Data Portability

You can request your data in a common electronic format (CSV, PDF).

5.5 Right to Object

You can object to:

Marketing communications (opt-out anytime)
Data processing for purposes other than order fulfillment

5.6 Right to Withdraw Consent

You can withdraw consent for marketing emails or data processing at any time.

5.7 Right to Complain

You can file a complaint with the Georgian Personal Data Protection Service if you believe we violated your data rights.

How to Exercise Your Rights:
Email us at: [email protected]
Subject: “Data Privacy Request”
We will respond within 15 business days.

6. Data Retention

We retain your personal information for different periods depending on the purpose:

| Data Type | Retention Period | Reason |
||||
| Order information | 3 years | Georgian tax law requirement |
| Account information | Until you request deletion | Ongoing customer relationship |
| Marketing consent | Until you unsubscribe | Marketing purposes |
| Warranty claims | 12 months after warranty expires | Legal protection |
| Support emails | 2 years | Customer service quality |
| Website logs | 90 days | Security and troubleshooting |

After retention periods expire, we securely delete or anonymize your data.

7. Cookies Policy

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website.

7.2 Cookies We Use

Essential Cookies (Required):

Shopping cart functionality
Login session management
Security and fraud prevention

Optional Cookies (With Your Consent):

Google Analytics (if implemented) – website usage statistics
Marketing cookies (if implemented) – track ad performance

7.3 Managing Cookies

You can control cookies through your browser settings:

Chrome: Settings > Privacy > Cookies
Firefox: Options > Privacy > Cookies
Safari: Preferences > Privacy > Cookies

Note: Disabling essential cookies may prevent you from making purchases.

7.4 Cookie Consent

When you first visit our website, you’ll see a cookie consent banner. You can:

Accept all cookies
Reject optional cookies (essential cookies remain active)
Manage cookie preferences

8. Children’s Privacy

Our website and products are not intended for children under 13 years of age.

We do NOT knowingly collect personal information from children. If you are a parent and believe your child provided us information, contact us immediately and we will delete it.

9. International Data Transfers

Your data is stored on servers located in Georgia.

If we use international service providers (e.g., Google Analytics, email services), your data may be transferred outside Georgia to:

European Union (EU)
United States (with appropriate safeguards)

We ensure international transfers comply with Georgian Data Protection Law 2024 and use:

EU Standard Contractual Clauses
Privacy Shield frameworks (where applicable)
Adequate data protection agreements

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes in Georgian law
New features or services
Security improvements
Customer feedback

When we make changes:

We’ll update the “Last Updated” date at the top
Significant changes will be notified via email (if you have an account)
Continued use of our website after changes means you accept the new policy

We recommend reviewing this page periodically.

11. Contact Us for Privacy Questions

If you have questions, concerns, or requests about this Privacy Policy or your personal data:

Data Protection Contact:
ინდ მეწარმე შოთა მამისაშვილი
Email: [email protected]
Phone: +995 571 084 585
Address: Tsotne Dadiani 7b, Tbilisi, Georgia

Business Hours:
Monday-Friday: 10:00-19:00
Saturday: 11:00-17:00
Sunday: Closed

Response Time: We aim to respond to all privacy inquiries within 15 business days.

12. Legal Framework

This Privacy Policy complies with:

✅ Law of Georgia on Personal Data Protection (2024)
✅ Law of Georgia on Electronic Commerce (2024)
✅ Law of Georgia on Consumer Rights Protection (2022)
✅ General Data Protection Regulation (GDPR) principles
✅ Bank of Georgia (BOG) Payment Gateway requirements

Governing Law: Republic of Georgia
Jurisdiction: Courts of Tbilisi, Georgia

13. Transparency Commitment

We believe in transparency and honesty with our customers.

Our Promises:

✅ We will NEVER sell your data to third parties
✅ We will NEVER send spam or unsolicited marketing
✅ We will ALWAYS protect your payment information
✅ We will ALWAYS respect your privacy rights
✅ We will ALWAYS comply with Georgian data protection laws

If we ever violate these promises, we commit to:

Immediate notification to affected customers
Full disclosure of the incident
Corrective action within 72 hours
Cooperation with Georgian authorities

Thank you for trusting SoundPEATS Georgia with your personal information.Last Updated: November 19, 2025
Version: 1.0